Summary of the Hawk Troubleshooting guide


• Roost
What to do when the Roost screen is black?
What to do when the Roost is showing a screen saver?
What to do when the Roost screen is blank / does not show the asset list? 

What to do if all the assets shows as ‘offline’?


• Sentry
What to do when the Sentry is reading a different temperature than the fridge/freezer thermometer? 

What to do when the Sentry is not sending data to the Roost?


• Hawk checks tablet
What to do when the products/suppliers or user names do not appear on the Hawk Checks Tablet?

What to do when the Bluetooth probe is not connecting to the tablet? 


• Dashboard
What to do when the information recorded on the tablet is not sent to the Dashboard?